Bar Executive - Raipur, Chhattisgarh, India - Hyatt Raipur

Hyatt Raipur

Verified Company

Raipur, Chhattisgarh, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Summary

Main Duties

Customer Service

Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.

Operational

Ensures that minimum brand standards have been implemented.
Embraces all Touches of Hyatt and the Food and Beverage Top 20.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.
Takes orders and serves food and beverage to guest according to the established sequence and procedures.
Fully conversant with all aspects of the Micros Computer System.
Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.
Takes guest order and serves items without unnecessary delay.

Operational (continued)

Familiars and have good knowledge of the Outlet's Menu and Wine List.
Upsells beverage to increase the revenue.
Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.
Maintains par stocks of beverages and guest supplies.
Prepares misenplace according to the requirement and operation needs.
Clears and resets counters or tables.
Prepares and serves Cocktail as requested.
Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.
Ensures all beverage stock are kept in the proper storage under the appropriate temperature.
Ensures all glasses are well polished.
Assists in Bar stock inventory and maintains an accurate inventory record.
Submits request for replenishing the beverage items in the Bar.
Performs the function of cashier as required.
Verifies cash received ensuring only genuine money been collected.
Verifies all credit cards presented by guest before to validity of the card.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.