Service Incharge - Mumbai, India - Skillventory

Skillventory
Skillventory
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Service Incharge ( CRO ):


  • From 1 to 6 year(s) of experience
- ₹ Not Disclosed by Recruiter

  • Mumbaior

Roles and Responsibilities
GPRC Rating ( complaints vs repairs, timely dispatched, proper SOP followed)

  • OCG Rating ( last OCG rating can be considered )
  • Safety Rating ( last safety audit rating can be considered )
  • Ensure performance trend charts on soft board.
  • Follow service center SOP ref TCTP
  • Physical & stock 100% Match
  • Capture mandatory details on CAF &

CM :
Customer Name & Contact no, Correct Model No, Correct Complaints. Serial No for Helios, Nebula & Xylys, UID no, Previous JO while repeat returns etc.

  • Check manufacturing / non manufacturing defect while booking. ( non manufacturing, handling defects, to be intimated to dealers before booing the watch.
  • Role:_Customer Success, Service & Operations
  • Other
  • Salary:_ Not Disclosed by Recruiter
  • Industry:_Retail
  • Department:_Customer Success, Service & Operations
  • Role Category:_Customer Success, Service & Operations
  • Other
  • Employment Type:_Full Time, Permanent


  • Key Skills

  • CROEducation
  • UG:_Any Graduate

Company Profile:


SKILLVENTORY

  • Leading Recruiting Firm
  • Recruiter Name:_Shubhi Maroo
  • Contact Company:_
    SKILLVENTORY
  • Telephone:_
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