Team Supervisor- IT Apps Rtbsupport Services - Bengaluru, India - Kotak Mahindra

Kotak Mahindra

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The Company:

World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets.

The Team:

You will be joining a highly seasoned team of Channels Application Support Part of the Run-The-Bank initiative to deliver Engineering and Technology Application Support Excellence for Kotak Bank's Channels Product Suite.

Major incident management experience (Crisis and P1 management)
Previous experience in liaising with vendors, development, infra teams for the root cause analysis and Post incident reviews.
Strong technical knowledge of Channels processes and basic understanding of finance.
Work with internal stakeholders to identify and implement process improvements and automation opportunities.
Working with external vendors to resolve service related incidents and reviewing published root cause analysis reports.
Collaborate with other departments within the bank to ensure the smooth functioning of Channel operations
Work closely with other IT teams, CTB teams, BSG Teams to implement system upgrades, patches and enhancements to Channel systems
Maintain accurate and uptodate documentation of system processes and procedures
Identify opportunities for process improvement and automation within Channel operations
Server maintenance, monitoring, health checks, restarts, and BAU operational work
Change and release management coordination
Ensure compliance with regulatory requirements and internal policies and procedures

Experience and proficiency with a variety of System tools including:

Core Expertise:

Good understanding of ITIL methodology (ITIL certifications preferred) with proven operational experience in previous roles.
Exposure to industry standard ITSM tools (ServiceNow and Remedy strongly preferred)
Experience with monitoring and observability such as with Appdynamics, Dynatrace, Splunk, Graphana or similar
Knowledge of SQL Query language
Microsoft Office / Office 365 especially Excel (Macros, Worksheets and addins)

Soft Skills:

Communication is core to the success of this role
Evangelize adoption and use of tools, processes and technologies
Lead engagements to encourage collaboration within and across teams
Showcase roadmap and engagement model to relevant stakeholders; through write up, teams groups and webinars
Documentation is core to maintain up to date information on use of tools, process and methodologies

[eg:

wiki posts, white papers]

Create internal training programs for new staff and upskilling of existing team
Demonstrate humility, trust and transparency in the way we interact with individuals