Process Associate - Hyderabad, Telangana, India - Genpact

Genpact

Verified Company

Hyderabad, Telangana, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise
to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and
reinvent the ways companies work to make an impact far bigger than just our bottom line. We're
harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.**
_ _

Now, we're
calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

_ _

Welcome to the relentless pursuit of better.
***
_ _

This role entails providing initial troubleshooting and technical assistance
to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service
and maintaining
accurate
documentation.

_ _

Responsibilities

_ _
-
Assist end users through chat sessions, addressing their queries and concerns promptly.**
_ _
-
Update and maintain
the log notes in the ticketing tool to provide a comprehensive history of customer interactions.

_ _
-
Actively resolve tickets by selecting appropriate resolution
categories in the ticketing tool.

_ _
-
Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.

_ _
-
Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance
for printers.

_ _

_ _
-
Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

_ _
-
Utilize soft skills such as active listening,
demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.**
_ _

Qualifications we seek
in you

_ _

Minimum Qualifications / Skills
***
Graduate in any stream

_ _

Preferred Qualifications/ Skills
***-
Good communication skills**
_ _
- **Demonstrate
proficiency** in the following technical skills**:

_ _
-
PC/Laptop

_ _
-
Basic Networking

_ _
-
Chrome, Edge & Mozilla Firefox

_ _
-
Operating systems

_ _
-
MS Office 2016
***
_ _
**_
Job_**_Process Associate_

_ Primary Location__India-Hyderabad_

_ Schedule__Full-time_

_ Education Level__Associate's Degree/College Diploma_

_ Job Posting__Feb 16, 2024, 2:04:04 AM_

_ Unposting Date__Ongoing_