Customer Service Representative - Mumbai, Maharashtra, India - Skinnovation Pvt Ltd

Skinnovation Pvt Ltd

Verified Company

Mumbai, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description of a Customer Service Executive (Outbound Calls)

Position:
Customer Service Executive (Outbound Calls)

Department:
Digital Marketing

Location:
Marol, Andheri East

Job Summary:

The Customer Service Executive (Outbound Calls) is responsible for proactively reaching out to customers to provide assistance, gather feedback, and ensure overall customer satisfaction.

This role involves making outbound calls to existing customers or potential clients, addressing their queries, resolving issues, and promoting our online products.

Key Responsibilities:

1.

Outbound Calls:
Place calls to customers or clients to provide information, address concerns, and offer support. Maintain a professional and courteous tone during all interactions.

2.

Customer Assistance:
Assist customers in resolving issues, answering queries, and providing relevant information about products or services. Ensure a high level of customer satisfaction through effective communication and problem resolution.

3.

Product/Service Promotion:
Introduce and promote new products or services to existing customers. Provide detailed information, highlight benefits, and address any concerns to encourage sales or adoption.

4.

Data Management:
Record and update customer information accurately in the CRM system. Maintain detailed and organized records of interactions, feedback, and outcomes.

5.

Feedback Collection:
Gather customer feedback on products, services, or their overall experience. Compile and report feedback to the appropriate teams to contribute to continuous improvement efforts.

6.

Target Achievement:
Meet or exceed set targets for outbound calls and customer satisfaction.

Qualifications and Skills:

High school diploma or equivalent; additional education or training in customer service is a plus.
Proven experience in outbound calling or telemarketing.
Excellent communication and interpersonal skills.

Salary:
₹10, ₹20,000.00 per month

Schedule: