IT Service Desk Support - Bengaluru, Karnataka, India - SSquad Global

SSquad Global

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Responsibilities

Day to day as an executive and tier 1 support
Providing desk side support including white glove service to executive team and on

site level 1 support to users

Imaging and reimaging laptops and desktops setting it up with required configurations for new and existing users.
Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issuesActive Directory for user account management
ServiceNow ticketing system
SCCM for Imaging and reimaging laptops and desktops as well as deployment of software's
Windows 10 Microsoft Office365
Microsoft Teams Skype For Business
One drive Data migrations and backups
Laptop and Desktop deployments Welldeveloped time management skills
Ability to work independently as single handed onsite
Providing desk side technical support for users including walkins and calls & support tickets generated.
Imaging and reimaging laptops and desktops setting it up with requires configurations for new and existing users.
Troubleshooting hardware/software and network issues.
Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
Work with project offices to ensure project continuity and be able to deliver on time Requirement
Bachelor's degree in computer science or information technology.
Proven work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Ability to solve complex hardware and software issues.
Ability to travel and work after hours when necessary.