Customer Support Associate-italian, Abebooks - Hyderabad, Telangana, India - ADCI HYD 16 SEZ

ADCI HYD 16 SEZ
ADCI HYD 16 SEZ
Verified Company
Hyderabad, Telangana, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
B2 or above fluency in both written and verbal communication and Italian language

  • Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
  • Strong prioritization and time management skills.


The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French.

Key job responsibilities

  • Meet and maintain exceptional performance metrics such as quality, productivity and first contact resolution.
  • Escalate internal and external issues when necessary through the appropriate channels.
  • Actively seek solutions to simplify processes and improve the customer experience
A day in the life

  • B2 or above fluency in both written and verbal communication and Italian language
  • Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
  • Strong prioritization and time management skills.
About the team

AbeBooks, an Amazon company, is a global online marketplace for books and collectibles, with hundreds of millions of new, used, rare and out-of-print books listed for sale by thousands of sellers.

Hyderabad, TS, IND

  • Experience troubleshooting with customers
  • Experience in training, coaching or mentoring
  • Fluency in more than one language (German, Spanish, French or Italian)
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