Agm - Technology Enterprise Solutions - Mumbai, India - Vodafone Idea

Vodafone Idea

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Req ID:

Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About:

Role
AGM - Service Delivery - Planning, process designing and partnership

**Job Level/ Designation
M2

Function / Department
Technology / TES

Location
Corporate office - Mumbai

Job Purpose

Digital Journey
Process revamping and stitching
O2C process
Enterprise CAPEX and OPEX management
Last mile, Core / NLD, Mid mile and other products and solutions
Gateway to the technology functions
Assessment and moderation and ownership.
Planning of Last Mile CPE / delivery requirement as per business forecast.
Accountable for service delivery budgeting and planning for end to end

customer service delivery as per Target.

End to process stitching for the New products and Solutions
Technology process ( Feasibility, Service Delivery and assurance)
Enhancement of existing processes as per current challenges and guidelines
Improvement in Cost Per Link as per FY Capex Budget
Introduction of new CPEs/Products to enhance Service Delivery performance
RFP Vendor Evaluation, POC testing rollouts of CPE for VIBS.
Audit SPOC from TES for process compliance for Internal Audit and TL9000.

Key Result Areas/Accountabilities

Managing the Budget & Planning of Service Delivery LM requirement
Process rehashing and revamping with the internal and industry benchmarking
Process and Tools Governance.
Manage escalation at first level for all the Budget & Planning related issues.
Implementation and compliance of automated fulfilment process
Act as SPOC from TES in New product onboarding and system compliance for FLX products for FRS, BRS, OSS system related communication.
Carry out UAT for all new IT development in OSS to ensure FTR deployment.

Core Competencies, Knowledge, Experience

15+ years' experience in Project management, Telecom, networking and Data Communication for Enterprise products & services.
Good stakeholder management to coordinate with Cross functional teams from Business, circle Teams, Marketing, Commercial and Finance.
Effective communication and interpersonal skills
Proactive in approach with positive attitude

Must have technical / professional qualifications

B.E Electronics and Telecommunications
Prior experience of working across telecom verticals and leading/ managing teams in enterprise customers experience Management.
Manage dynamic, highgrowth, high uncertainty environments.
Ability to structure and prioritize work streams to meet Business demands.
Commercially astute.