Servicing - Claims Handler - Mumbai, India - VARITE INDIA PRIVATE LIMITED

VARITE INDIA PRIVATE LIMITED

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

:

Location:

Mumbai

Job Position Summary:

To provide claims services to simple and medium complex Client/Carrier portfolio with Non-Proportional, Facultative placements and deal with post placement claims activities.
Ensure the appropriate level of service is provided to all these Clients within their area of responsibility.
From the advice of claim, through to claim agreement (and beyond).

Primary Responsibilities:

Trainee / Advisor and Senior Advisor
Processing of Client figures into our system in line with specified key performance indicators and contractual conditions
Acknowledge and action client's instructions in a timely manner and communicate pertinent information as necessary
Where applicable, ensure prompt chasing of accounts / claims due from clients or notify Account Manager (AM) / Client Service Advocate (CSA) to do the same
Ensure the workflow system is kept up to date with correct dates and appropriate comments
Understand the client's business and their requirements (operational and other)
Receive and manage assigned clients cash calls instructions in a timely fashion to agree with the market
Is aware of unpaid items and status of collection for regular update and discussion with Clients and ensures problems are escalated to management
Engage with Bureau markets for agreement and Xchanging offices for agreement / signing of accounts
Adheres to standard internal processes, policies and procedures, and other external regulatory requirements
Compliance with legal requirements, industry regulations, organisational policies and Willis Re best practice and professional codes
Ensure internal, client and market correspondence are stored on Efiling and necessary documents attached to processing system
Support Account and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies
Liaise with AM / CSA on a regular basis to understand and determine Client specific needs
Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit
Senior Advisor
Analyse technical claims documentation / bordereaux received from assigned clients ensuring compliance with contractual conditions. Handle client queries in respect of the accounts as appropriate
Work independently (or with the AM / CSA) to manage and resolve queries from Clients and Claims adjusters / Reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay
Understand the contractual obligation / condition and coverage of a placement
Manage workload / volumes and delivery expectations as per business requirement
Develop a sound understanding of the business process
Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
Ensure ongoing, effective relationships with stakeholders (Internal/external)
Works proactively with peer group and team members to share knowledge to achieve the best results for the clients
Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are handled timely and where possible, preemptive action is taken at an appropriate level to avoid such issues occurring
Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated
Support Placing team and AM / CSA by producing accurate and updated renewal information when requested