Customer Service Executive - Tirur, India - Phoenix Cars India Pvt Ltd

Phoenix Cars India Pvt Ltd
Phoenix Cars India Pvt Ltd
Verified Company
Tirur, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Freshers are also considered

  • Maintain uptodate customer database and records in the system
  • Service Reminder call to customers as per process
  • Take appointments during Service Reminder calls and update the system
  • Post Service Feedback calls to customers as per the process
  • Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
  • Follow up to ensure that appropriate actions were taken on customers requests/ complaints.
  • Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.
  • Do Insurance renewal reminder calls and promote BharatBenz Insurance.
  • Make service measure calls as per requirement
  • Make 2nd PDI (post bodybuilding for CBC vehicles) calls as per requirement

Job Types:
Full-time, Permanent, Fresher


Salary:
₹10, ₹14,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Weekend availability

Supplemental pay types:

  • Yearly bonus

Education:


  • Bachelor's (preferred)

Ability to Commute:

  • Tirur, Kerala (required)

Speak with the employer
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