Customer Service Representative/administrative - Mumbai, India - UJustBe Enterprise
2 weeks ago
Description
Job Summary
The client provides new and existing patients with the best possible patient experience in relation to their prescriptions, clinical services, billing inquiries, feedback and suggestions.
As the first line of contact to patients and stakeholders, the customer service representative will set the tone for how the client's services are experienced.
Job Responsibilities- Receives inbound calls and performs outbound calls to patients or physician's offices regarding orders for medications, pharmacy services and any other nonclinical inquiries.
- Creates patient activities as a reminder for the following tasks including but not limited to followup calls for patients, to initiate discharge of services, to contact a patient's doctor office, to mail a letter to a patient.
- Escalates calls to clinicians, insurance verification teams, specialized teams as required.
- Integrity to follow HIPAA guidelines
Job Types:
Full-time, Regular / Permanent
Salary:
₹10, ₹34,378.18 per month
Schedule:
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Work Location:
In person
Application Deadline: 30/07/2023
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