Network and Security Admin - Kochi, India - Tata Consultancy Services (TCS)
Description
Collaborate with SDMs, Network Engineering, Vendor Support Teams, etc, with the goal of aligning all parties towards achieving incident resolution as quickly as possibleProvide definitive and formal 'root cause analysis' for outages caused by a failure in technology infrastructure and put forward recommendations to prevent reoccurrence
Escalate intenertworking design/architectural issues to Architecture/Network Engineering teams for further analysis. Work collaboratively with Engineering counterparts to achieve a design solution to the issues identified during the course of working through operational incidents
Conduct in depth technical investigations of ongoing incidents involving degredaed network performance
Work collaboratively with L2 team and mentor junior technicians in order to improve their technical skill set over the long term
Schedule:
- Day shift
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work: 6 years (preferred)
- Five: 5 years (preferred)
Work Location:
In person
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