Service Delivery Executive - Hyderabad, India - Monitra Healthcare Private Limited

Description

Monitra Healthcare Private Limited is seeking professional, trustworthy and helpful delivery executives to support our customers. As a delivery executive, this person will visit our customers at their home to provide heart monitoring services.


Objectives of this role

• Provide excellent customer service and build customer loyalty by visiting customers in a timely, cordial manner
• Ensure home monitoring is started accurately
• Communicate any issues or delays to the manager and resolve problems efficiently
• Represent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respect

Responsibilities

• Visit multiple customers at their preferred location to start home monitoring services
• Communicate clearly with customers and explain to them about device usage
• Picking up upBeat kit after the monitoring period ends
• Visiting customers at their preferred location for troubleshooting technical challenges faced during the home monitoring period
• Assist users when they call for any technical issues. Escalate these issues to the internal Customer Service team
• Safely operate a vehicle in all types of weather conditions
• Navigate local streets and highways efficiently using GPS

Required skills and qualifications

• Valid driver's license and clean driving record
• Strong interpersonal skills, including verbal communication and conflict resolution
• Fast learner with excellent communication skills
• Prompt customer service and response to users
• Ability to work under pressure
• Punctual
• Caring and compassionate towards users
• Good technical skills in operating phones, APP and related settings on phones

Preferred skills and qualifications

• Previous customer service experience in any industry
• Proven track record of succeeding in timesensitive situations
• Experience in reliably handling cash
• Familiarity with the local area, including streets, highways, and buildings

Salary:
₹18, ₹25,000.00 per month


Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Rotational shift
• Weekend availability

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

• Do you own a bike?

License/Certification:

• Driving Licence (required)

Work Location:
In person


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