Front Office Associate - Pune, Maharashtra, India - Magnus Hotels & Apartments
Description
Register guests and assign rooms. Accommodates special requests whenever possible.- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, checkcashing, and cashhandling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be salesminded. Presents options and alternatives to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early checkins, special requests, and dayuse rooms.
- Possesses a working knowledge of the reservations department. Takes sameday reservations and future reservations when necessary. Knows cancellation procedures.
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
- Knows how to use front office equipment.
- Process guest checkouts.
- Performing cashierrelated functions like posting charges to guest accounts, raising paid outs.
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paidouts, Foreign currency exchange, etc.
- Uses proper mail, package, and message handling procedures and records details in the courier Mail Register.
- Advise guests of any messages, mail, faxes, etc. received for them.
- Inform guests of the room safe and minibar key and room key procedures.
- Issue parking passes/validate valet parking tickets.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for taxexempt guests and attach the form to the registration card.
- Direct Bell Person to escort guests and transport their luggage to the room.
- Reads and initials the passon log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures and is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.
- Advise guests of any messages, mail, faxes, etc. received for them.
Job Types:
Full-time, Permanent, Fresher, Internship
Pay:
₹11, ₹13,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- English (preferred)
Work Location:
In person
Expected Start Date: 16/05/2024
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