Supervisor, IT Support- Asia - Jaipur, India - Hydro

Hydro

Verified Company

Jaipur, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group.

Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company

Role Purpose:

Replacement of existing Supervisor
IT Support, Asia
As IT professional of GBS IT, the Supervisor, IT Support
Asia, serves as GBS interface to the Location Business Customers. As such shall in any IT related decision making he/she promote Global IT standards and in general standardization of IT tools to the Business.

Responsibilities:

For systems that are either location specific or centrally managed & shared:

Acting as Location representative of GBS IT professionals towards location Business Customers for any such computer systems
Monitoring and maintaining location specific computer systems, networks and Applications with compliance of Central and Local IT Operational processes
Taking active part in incident resolution flow through a series of actions
Working with global support teams to resolve both IT infrastructure and Application related issues
Taking part in IT systems change management flow
Troubleshooting IT Infrastructure incidents and Application errors, diagnosing and solving hardware/software faults
Replacing parts as required and maintaining user accounts within the locally supported Applications
Maintaining location specific IT documentations; keeping SW licenses and HW inventory up to date
Providing IT infrastructure support for and taking part in the rollout of new Applications
Prioritizing work and in general operating with compliance of GBS IT Service Level Agreement
Complying with GBS IT and Controlling policies in new HW or SW acquisitions at location(s)
Maintaining the location specific part of the Active Directory
Complying with GBS Global IT Architecture; Global & Local Operational and Global IT Security processes and policies
Ensure to work in compliance with Hydro Quality system, HSE regulations, policies and standardized operating procedures.
Perform all other tasks upon the instructions of the superior in charge which may be necessitated by the operations of the related unit and which do not conflict with any applicable laws, statutory provisions and company rules.
Compliance with areaspecific customer requirements

Work experience
6-8 years of work experience in the field of IT Infrastructure. Global/Regional IT Support experience is preferred.

Education, specific skills