Associate Cem - Mumbai, Maharashtra, India - Quantiphi

Quantiphi

Verified Company

Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

While technology is the heart of our business, a global and diverse culture is the heart of our success.

We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you
- you would enjoy your career with Quantiphi

Role:
Customer Engagement Evangelist

Exp: 4-6years

Location :
Bangalore/ Mumbai

Job Description:

Serve as the primary liaison between the company and its customers, fostering a strong partnership and ensuring customer satisfaction.
Proactively engage with customers to understand their unique goals, challenges, and preferences, tailoring communication and engagement strategies accordingly.
Develop and implement customized onboarding plans and adoption strategies to help customers maximize the value they derive from the company's offerings.
Conduct regular check-ins with customers to gauge satisfaction, uncover potential issues, and gather feedback, addressing concerns proactively and ensuring customers feel heard and valued.
Establish and nurture customer advocacy programs, encouraging satisfied customers to share their success stories and act as vocal advocates for the brand.
Collaborate with cross-functional teams, including sales, marketing, product development, and customer support, to ensure a seamless and consistent customer experience.
Monitor customer health metrics and proactively address any concerns or issues to maintain high levels of customer engagement and loyalty.
Stay updated on industry trends, competitors, and emerging technologies to ensure the company remains competitive and can anticipate customer needs.
If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us__