Information Systems - Pune, India - Quess IT Staffing

Quess IT Staffing

Verified Company

Pune, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."

About Company

Roles and Responsibility

Job Description: Overview:
Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution.

Major Accountabilities:

Serve as focal point for customer issues, concerns, and requests for enhancements.
Capture detailed and accurate information about issues, concerns, and enhancements.
Collaborate with others in support of products, processes, and problem resolution.
Simulate or recreate user issues to resolve operating difficulties.
Requires general supervision; decisions and actions are based on established procedures and assigned tasks.

Education:

Postgraduate/Graduate or Basic college Graduation education or equivalent work experience with emphasis in business, finance, or information technology.

Knowledge / Experience:

Customer service experience preferred.
Experience of Operational Service Desk preferred.
Experience in L1 level of technical troubleshooting is preferred.

Skills/ Abilities:

Good Interpersonal skills
Basic computer skills (Mainframe, Microsoft Office, Lotus Notes, Monitoring tools experience) Effective written and verbal communication skills Ability to organize and prioritize tasks based on current business needs.

Top Skills: