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Telecaller - Nashik, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Nashik, India

1 month ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

WE ARE HIRING

Designation:

Telecaller

Location:

Nashik Maharashtra

Salary:

15,000 To 25,000 Per Month

Education:

Diploma / Any Graduate

Good English Communication is Mandatory

Experience:

Total Experience : 2 Years in related field
Minimum Experience :6 Months to 1 Year Proven experience in telemarketing or tele calling, especially in a sales or customer service capacity.

Key Responsibilities:

As a Telecaller your primary role will be to engage with potential and existing customers over the phone to promote our products/services, provide information, and assist with their inquiries.

Your responsibilities will include, but are not limited to:

Outbound Calls: Initiate outbound calls to prospective customers based on provided lead lists. Present our products/services and explain their features and benefits.

Effectively communicate promotional offers and campaigns.

Inbound Calls: Handle incoming customer calls and address their questions, concerns, and requests. Provide information about our products/services and assist with placing orders or resolving issues.
Customer Relationship Management: Build and maintain strong customer relationships through active and empathetic communication. Ensure a high level of customer satisfaction by addressing customer needs effectively.
Data Entry: Accurately record customer information, interactions, and feedback in the company's CRM system. Maintain detailed call logs for reporting and analysis.
Product Knowledge: Stay updated on our products/services, pricing, and promotions to provide accurate information to customers. Participate in training sessions to enhance product knowledge.

Qualifications and Skills:

Excellent verbal communication skills with a pleasant and persuasive telephone manner.
Strong listening skills and the ability to understand and address customer needs.
Resultsdriven with a focus on achieving and exceeding sales targets.
Basic computer skills and proficiency in using CRM software.
Strong time management and organizational skills.
Adaptability and the ability to handle objections and difficult customer interactions professionally.
A positive attitude and a commitment to delivering exceptional customer service.
Languages:
English, Hindi and Marathi.