Call Centre Representative(Clinics) - Santacruz, Mumbai, Maharashtra, India - Eway IT Solutions

Eway IT Solutions
Eway IT Solutions
Verified Company
Santacruz, Mumbai, Maharashtra, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

ROLES AND RESPONSIBILITIES:

  • Answer Patient calls professionally and provide information about products and services.
Follow up to ensure that appropriate actions are taken on patient requests

Refer unresolved Patient grievances or special requests to designated departments for further investigation

Conducting quality assurance surveys with patients and providing feedback to teams


Technical Expertise:
Excellent interpersonal and written and oral communication skills.

Excellent phone etiquette

Knowledge of CRM systems will be an added advantage.

Knowledge of Microsoft Office (Power point, Excel, Word).

Knowledge of conflict resolution techniques is preferable.

Language to be known (Hindi, English)


Skills:


  • Ability to use positive language
  • Adaptability and flexibility
  • Selfcontrol, Patience and Empathy
  • Attentive and Good Listener
  • Time Management
  • Patient Friendly
  • Problem solving and decision making
  • Professional Behaviour
  • Positive Attitude
  • Good Communication Skill

Job Types:
Full-time, Permanent


Salary:
₹18, ₹22,000.00 per month


Schedule:

  • Morning shift

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Santacruz, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (preferred)

Experience:


  • CRM software: 2 years (preferred)
Microsoft Office: 1 year (preferred)

  • BPO/Telecalling: 2 years (preferred)
  • Healthcare management: 2 years (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

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