Ap - Helpdesk - Sme - Bengaluru, India - Koch Business Solutions India
Description
Description
POSITION NAME:
Accounts Payable - Customer SME
DIVISION OR CORPORATE FUNCTION:
Finance & Procurement
PRIMARY PURPOSE:
Looking for an experienced Accounts Payable Customer Support SME who can provide support by answering queries revolving around the entire function of Accounts payable.
DUTIES & RESPONSIBILITIES:
- Query lifecycle management
- Exhibit Attention to detail in understanding the query and answering the same
- Adhere to query management / workflow tools to ensure ticketing is done accordingly
- Collect customer feedback and act on quality measures
- Adhere to Query Management Service levels & measurments
- Documentation / Audit trail creation for actions performed on query.
- Being proactive and seeking to anticipate customers' needs & questions
- Perform other related duties as assigned by management.
SCOPE:
Accounts Payable Helpdesk for Global Business
EDUCATION:
REQUIRED:
Bachelor in Commerce
PREFERRED:
Master in Commerce
WORK EXPERIENCE:
REQUIRED:
- 5+ years of experience in Accounts Payable & PTP process
- Customer service experience
- Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc)
- Proven skills on First time resolution
- Proven skills on driving Customer satisfaction
- Providing voice support
- Proficient written and verbal communication skills
PREFERRED:
- Experience working on Service Now
- Experience working on ERP like SAP Ariba/ S4
SKILLS & ABILITIES:
REQUIRED:
- Proficient written and verbal communication skills
- Analytical
- Strong communication and interpersonal skills
- Detail oriented and assertive when dealing with external and internal customers
- Effective problemsolving skills to help identify root cause
- Excellent in Excel, Word, and presentation skills
- Strong sense of internal control, SOP and accuracy
- Hands on experience in SAP (mandatory)
- Ability to work with high volume in systematic way
- Ability to work in a high performing team.
- Quick learner and ability to work under stringent timelines
- High degree of professional integrity
- Willingness to work in shifts
PREFERRED:
- Extensive knowledge of Microsoft Excel, Ariba and SAP
- Ability to Report work on Trackers accurately on time.
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