Supervisor Global Exceptions Ops 1 - Bengaluru, India - PayPal

PayPal

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

At PayPal (

NASDAQ:
PYPL), we believe that every person has the right to participate fully in the global economy.

Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description:

Duties:

Responsibilities may include working any funds movement exception policy question or process question
Lead a team of teammates dedicated to PayPal Inc. exceptions
Partner with management on projects that will require manual money movement
Be able to communicate with the DEV team for all issues related to Correction Tool/Paylutions
Maintain the documentation for the new Exceptions Management Policy approval process across PayPal Inc.
Provide direction and strategic planning to management regarding necessary changes and updates; including policies, upgrades, and customer care issues for exception management funds movement
Partnering with accounting and finance on Correction Tool/paylution related process
Review, Approve and Execute Correction Tools from the CCTR2 tool and the Paylutions platform
Assist with Wire out issues and wire out controls/ request
Edit and create training material and Standard Operations procedures for department and the Ability to present the material to team and management

Job Requirements

Strong verbal skills for communicating with other internal groups and external vendor contacts
Coaching and leading a team of high performing team mates

Detail orientation and ability to research and analyze data for posting funds and transactions to customers' accounts

Familiarity with payment processing and/or posting of funds to customers PayPal Inc. account type
Understanding of the Correction Tool/Paylution program and process
Ability to learn and adapt to new software technologies
Must be able to work independently on projects with internal and external partners
Requires broad base of PayPal tools, processes and products.
Ability to work independently on critical, compliance related account review
Ability to maintain high standard of accuracy and consistency on an ongoing basis
Proficiency in Excel processes required
Ability to thrive in a fastpaced environment while maintaining task routines
Ability to meet production expectations while performing additional tasks as needed after proper cross training
Able to analyze complex customer situations
Completes the appropriate set of actions to resolve/ progress standard and complex cases and educates the customer on processes or actions to come to timely resolution with their current issue and how to avoid issues in the future
Experienced in analyzing data and information and consistently makes the right decisions / develops reusable solutions
Driven to understand and use new systems and processes
Expert on multiple business processes and/or less common cases/process scenarios
Quickly becomes proficient in new functional or technical skills
Supports projects and provides relevant data and insights
Presents data driven recommendations and solutions
Takes ownership of and delivers on business goals and understand what he/she has to do on project
Strong prioritization skills when handling a variety of tasks
High levels of selfawareness and adapts style to facilitate resolution and avoid unnecessary conflict
Demonstrates ability to lead small projects. Able to seek out /leverage relevant data and insights to improve customer experience
Sets aggressive goals and pushes others to achieve extraordinary results. Helps and coaches' others to drive for results, and overcome difficulties
Remains objective when analyzing a situation /problem. Does not allow personal views to skew the analysis and decisions are made based on facts and unbiased reasoning

Education

4 year College degree in Accounting or Business Management preferred
High School Diploma Required

Experience

3+ relevant work experience in Global Exceptions Operations preferred
One plus years of team leadership preferred
6 years PayPal Inc. experience required
Experience within Customer Support and Financial Services, transaction processing, banking, ACH Support, or ACH exception processing preferred
Thorough knowledge of PayPal Inc. transaction flow highly desired
Working knowledge of the Correction Tool and Paylution system and product
Basic Accounting Skills for questions on funds movement

Daytime/evening and some weekends Hours. Please contact the hiring manager for more information.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resour