Customer Care Executive - Tiruchchirappalli, India - Durafit Fitness
Description
Job description:
Junior Executive - Customer Care
Roles and Responsibilities
- Manage Inbound /Outbound calls
- Managing a team of representatives offering customer support
- Resolving customer complaints brought to your attention
- Over-seeing the customer service process
- Monitoring the work of individual representatives and of the team
- Possessing excellent product knowledge to enhance customer support
- Maintaining a pleasant working environment for your team
- Planning the training and standardization of service
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
Qualification
Qualifications - Any degree
Skills for Success:
- Excellent Communication
- Should be fluent in
English, Tamil and Hindi/ Telugu /Malayalam - Good in Handling customer queries
Perks and Benefits
Performance based variable pay
Employee friendly environment
Monthly employee engagement
Annual vacation
Preferred Location:
Trichy
Job Types:
Full-time, Fresher
Salary:
₹11, ₹13,000.00 per month
Benefits:
- Leave encashment
- Provident Fund
- Work from home
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Trichy,
Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Language:
- Hindi (required)
- English (required)
- Telugu (required)
- Malayalam (required)
Speak with the employer
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