Researcher I - Bengaluru, Karnataka, India - HireRight

HireRight

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About HireRight:

Overview:

Responsibilities:

Responsibility:

Based in Bengaluru, India, below will be the primary responsibility of this role:

Collaborates with other teams to keep clients informed of issues throughout the screening process
Reviews and maintains a good understanding of service level agreements and performs work in accordance with client requirements
Implements changes to processes as directed following changes to service level agreements
Maintains accurate and up to date records of actions taken in the background screening process
Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
Maintains a standard of work that meets the department quality and productivity targets
Conducts phone calls in a manner that is professional and reflects the overall 'helping people to get hired' philosophy
Assists team members and works as part of the team to ensure customer expectations are met
Provide timely followup and follow through on all requests, reports, and escalations
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
Be open to cross training in other functions outside of immediate scope of responsibility
May assist with mentoring, training, and coaching of new team members within immediate team

Qualifications:

Education:

Bachelor's degree/Graduate in any stream

Experience:

Minimum Exp - Fresher/Preferable - 3 years of Exp in voice & blended process (preferable BGV Exp)

Knowledge & Skill**:

Ability to communicate in written and verbal English with fluency and politely
Ability to review details quickly and methodically
Previous customer service experience preferred

What do we offer:

Please submit resume/CV in English.
**HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.