Customer Service Executive(Chat) - Mumbai, India - Expo Job Consultancy

Expo Job Consultancy
Expo Job Consultancy
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description and KPI's:
Customer Support Executive (Chat)

Salary - 18, ,000/Month

Call

Role Objective:

The Customer Support Executive will be handling all types of chats with good quality and excellent phone etiquette with good problem solving skills.


Job Location:
Chakala, Andheri West


Responsibilities:


  • Understanding the products and services provided by the company.
  • Supporting the customer through Inbound and Outbound calling.
  • Resolving customer queries and complaints.
  • Providing detailed information to customers.
  • Offering exceptional customer service and satisfaction.
  • Following up with customers for any further information.
  • Taking feedback from the customers.
  • Contributing the work to the company's knowledge base.
  • Maintaining a healthy relationship with the clients.
  • Adhering to the company's rules and regulations.
  • Good problemsolving abilities.
  • Ability to meet deadlines and prioritize tasks.
  • Excellent phone etiquette and active listening abilities.
  • Should be a quick learner and have an exceptional ability to make decisions

Job Types:
Full-time, Regular / Permanent


Salary:
₹18, ₹25,000.00 per month


Benefits:


  • Paid sick time

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift

Supplemental pay types:

  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Ability to commute to chakala Andheri West?

Experience:

- total work (preferred)


Language:


  • English (required)
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