IT Business App Prof Junior - Gurgaon, India - RHI Magnesita

RHI Magnesita
RHI Magnesita
Verified Company
Gurgaon, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Why our IT professionals feel comfortable? Because they have the very best prospects at RHI Magnesita, the globally leading supplier of high-grade refractory products, systems and services After all, RHI Magnesita stands for innovative technologies - also when it comes to IT. Would you like to work together in an informal, relaxed atmosphere, with digital design opportunities and future-proof infrastructure solutions?

Then join our team at the Gurugram location
, where demanding quality standards, high technical standards and international cooperation present impressive results, as a IT SAP Sales & Distribution

SW Engineer SAP Sales & Distribution

(ECC & S4/Hana
)

Role Description

  • Responsible for understanding the process requirements defined by Global Process Experts (GPE ́s) and business areas, designing the conceptual software implementation solution within Software Development department.
  • Support GPE's and Business area on improvement projects implementation and software changes definition.
  • Develop / Improve and support the business processes OrdertoCash that are
- appropriate for the business requirements (information flow, function, workflow)
- well integrated in the company process environment (interfaces)
- working as expected (reliability, integrity, effectiveness)

  • Minimizing the required resources (efficiency).
  • The role is measured according to overall issues reduction by root cause solving and successful improvements implementation.

Main activities and responsibilities

  • Consult, design and configure business processes market to order
  • Responsibility on OTC processes: Order Book, Sales Orders configuration, Billing, PGI, Delivering, etc
  • Providing issues resolution, root cause analysis and bug fixing.
  • Cooperate with global Integrated Business Services (IBS) teams, independent of the region, to implement projects, attend requests and resolve the issues related to E2E processes responsibility.
  • Lead or participate in task forces to mitigate complex issues, eliminate root causes of the problems and achieve system stabilization.
  • Documentation of implemented solutions.
  • Working on Digitalization projects.
  • Conduct and/or participate in workshops, training and knowledge transfer sessions to be aware of the processes implemented and perform an efficient support for users.
  • Consult and advice GPE's during the implementation of improvement initiatives.
  • Cooperate with GPE's to understand and define the possibility of standardization and automation.
  • Coordination of external service providers and suppliers within own area of expertise
  • Perform technical leadership in projects workstreams
  • Consult/Design:
- adequate and efficient design of business processes

  • Input: business requirement specifications (business case, information/data, information flow, functions), process interface specifications, existing procedures
  • Consult/Design:
consult the business (process) owner in the design of the business process

  • Output: new or improved business process, new or improved procedures
  • Design/Configure:
  • Input: process requirement specifications (information/data, information flow, functions)
  • Operate:
  • Input: need/request for operation of specific task
  • Operate:
perform tasks

  • Output: solved need/request
  • Support:
- enable and ensure continuous and reliable business processes

  • Input: Incidents (user issue, feature request, software problem, etc.)
  • Support:
analyze incidents, support users (2nd, 3rd level support; mainly for key users), document problem or feature request as a service message

  • Output: feedback to incident owner, solved incident or documented problem or feature request
  • Administrative tasks:
- continuing education in own areas of expertise
- collect efforts and assign to tasks/projects (CATS)
- initiate/attend necessary coordination
- ticket system operation


Key skills and capabilities

  • High level of expertise in consult and design of business processes OrdertoCash (Experience 5 years+).
  • High level of expertise in related industry sectors
  • Bachelor's degree (University education)
  • Advanced knowledge of business process management methods
  • Advanced knowledge in project management
- basic knowledge in information architecture management
- basic knowledge in IT service management (e.g. ITIL)
- basic knowledge in IT risk management

  • Desired mindset competencies:
  • Strategic Thinking and Action (future oriented actions; considering different factors of influence and longterm consequences)
  • Market and customer orientation (Thinking and acting in line with market needs; recognizing and considering customer requests)
  • Result orientation (high level of selfresponsibility; produce measurable results; pursue objectives consequently)
  • Innovation and Change (Generate ideas and support the implementation; adjust to changing situations)
  • Leadership (communicate direction clearly; ability to delegate; recog
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