Front Office Executive - Mumbai, India - Indie Stays
Indie Stays
Mumbai, India
Verified Company
2 weeks ago
Description
Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements and skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role even we are interested in Interns
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types:
Full-time, Fresher, Internship, Regular / Permanent
Salary:
From ₹150,000.00 per year
Schedule:
- Fixed shift
- Flexible shift
- Morning shift
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- total work: 1 year (preferred)
Language:
- Hindi (required)
- English (required)
