Client Servicing Executive - Saligao, India - 91HR

91HR

Verified Company

Saligao, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Job Title:
Client Servicing Executive

Location:
Saligao, Goa

Job Description:

Responsibilities:

Build and maintain strong relationships with clients by understanding their business goals, challenges, and preferences.
Proactively engage with clients to ensure they are receiving the right service and support to meet their needs and expectations.
Collaborate with internal teams to coordinate and facilitate the delivery of services to clients, ensuring timely and accurate execution.
Identify opportunities to upsell or crosssell additional services or products to existing clients based on their needs and preferences.
Monitor client satisfaction and feedback, taking necessary actions to address any issues or concerns promptly and effectively.
Maintain accurate records of client interactions, transactions, and communication for reference and reporting purposes.
Stay informed about company products, services, and industry trends to effectively communicate with clients and provide relevant information and assistance.
Adhere to company policies, procedures, and service standards to ensure consistency and quality in client interactions.
Work collaboratively with team members to achieve individual and team goals, contributing to the overall success of the client servicing function.

Qualifications:

Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred.
Proven experience in client servicing, customer support, or a similar role, preferably in a serviceoriented industry.
Strong interpersonal skills, with the ability to build rapport and maintain positive relationships with clients.
Ability to multitask and prioritize tasks effectively in a fastpaced environment.
Attention to detail and accuracy in documenting client interactions and maintaining records.
Ability to work independently as well as part of a team, with a positive attitude and willingness to learn and grow.
Flexibility to work Monday to Friday, with shift timings from 10:00 am to 6:30 pm.
Fluency in English is required; additional proficiency in other languages is a plus.