Junior Support Engg/acd/indb/6 - Hyderabad, India - Innova Solutions

Innova Solutions
Innova Solutions
Verified Company
Hyderabad, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
InfraopsHyderabad
Required Experience
Years

  • Posted On
  • 20 Nov 2023
Basic Section- Grade- L3A- Designation- Software Engineer- Shift Details- Day A (9:00 AM-6:00 PM)- Organisational- Country- India- City- Hyderabad- Work Location- GAR- SkillsSkill

  • TICKETING SYSTEMS
  • SERVICENOW
  • SPLUNK
  • SALESFORCEEducation Qualification
No data available


CERTIFICATION
No data available

  • Job Description
    Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team
:

-
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services:

-
Work on operations and maintenance driven coding projects, primarily in L2 Support, Twilio, Salesforce, Splunk, Cloudwatch, Service Now, Mobile support
:

-
Software deployment support in staging and production environments:

-
Develop tools to aid operations and maintenance:

-
System and Support status reporting:

-
Ownership of two or more Digital products or components:

-
Customer notification and workflow coordination and follow-up to maintain service level agreements:

-
Work directly with customers and partners to provide Enterprise and Cloud Level Support:

-
Respond to and follow up on our client's product related issues:

-
Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments:

-
Develop a deep understanding of the Splunk product:

-
Provide documentation and participate in online forum support for real-time questions:

-
Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation:

-
Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships:

-
Assist in developing support tools to help troubleshoot issues:

-
Exposure to AWS (including Amazon EC2) or GCP would be helpful:

-
Experience in a Technical Support or Service Engineer capacity:

- ** An understanding of Relational Databases
More jobs from Innova Solutions
See all jobs of Innova Solutions