Client Service Support Special - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a Client Service Support Specialist you will be responsible for providing support to Wealth Management client service teams, managers and clients.

Client Service Support Specialists work in a complex team-oriented and fast paced environment with advisors, client service, product partners and operations teams to deliver a seamless and integrated approach across Private Banking products.

Operating hours:

While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 8am-8pm EST hours of the US teams.

(6:30 PM to 3:30 AM IST)

Responsibilities

:

Understand client issues, be responsible for resolving the issue with limited followup to clients and be accountable for client satisfaction through the ownership of the problem
Investigating and resolving generic and complex issues
Building knowledge of Private Bank products and services.
Must be able to efficiently utilize technology to capture and fulfil client's requests in appropriate systems.

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Detail orientation and problem solving

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Resolving issues by identifying underlying or hidden problems and patterns; Developing innovative solutions to problems
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Maintaining Client Service high standards

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Working to consistently meet client requests; providing and ensuring client satisfaction
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Collaborating

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Using business knowledge; technical skill and partnership across Wealth Management to solve client problems and enhance business results
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Organizing

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Prioritizing and executing initiatives, tasks and details in an efficient manner
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Making Decisions

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Looking at options to evaluate risk and impact on the firm and other employees; owning your course of action
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Multi-tasking

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Efficiently managing multiple projects at the same time and managing priorities effectively

**Required Qualifications, Skills and Capabilities

College degree or equivalent relationship or client service experience
Experience with a wide array of financial products.
Core
Cash Operations experience is a must.

Excellent communication skills both oral and written
Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
General comfort level with Internet/Intranet usage and ability to learn proprietary software and databases
Serving clients and delivering exceptional client service must appeal to you
Maturity in handling situation and ability to deal with conflicts constructively
Project a confident and professional presence to our clients, other bank departments and the community
Ability to follow all established policies, procedures and practices
Ability to organize and prioritize work

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.