Front Office - Nashik, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Nashik, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We are Hiring

Job Designation:

Front Office:

GSA

Job Location:
Nashik

Salary:

Education:
Hotel Management Course is a must

Experience: 2-3 years of experience required

Skillset:

Proficient in ENGLISH

Good Communication Skills

Ability to handle cash and payments accurately.
Knowledge of local attractions and services for guest recommendations.
Professional appearance and demeanor.
Flexibility to work various shifts, including nights, weekends, and holidays.

RESPONSIBILITIES:

Guest Check-In and Check-Out:
Greet guests warmly upon arrival.
Check-in guests efficiently, ensuring all required information is obtained.
Process check-outs, handle billing, and ensure accuracy in guest accounts.

Reservation Handling:
Assist guests with room reservations, changes, and cancellations.
Verify guest information and preferences.

Information and Assistance:
Provide information about the hotel's amenities, services, and local attractions.
Address guest inquiries and resolve any issues or complaints promptly and professionally.

Payment Processing:
Handle cash, credit card, and other payment methods accurately.
Balance cash drawers at the beginning and end of each shift.

Room Assignments:
Assign rooms based on guest preferences and availability.
Coordinate with housekeeping to ensure rooms are ready for check-in.

Security and Safety:
Follow hotel security procedures, including verifying guest identification.
Report any suspicious activities or safety concerns to the appropriate personnel.

Communication:
Maintain clear and effective communication with other hotel departments.
Relay guest requests and special instructions to relevant staff.

Record-Keeping:
Maintain accurate guest records and reservation information.
Generate reports as required by management.

Loyalty Programs and Upselling:
Promote the hotel's loyalty programs and encourage guests to join.
Offer additional services and upgrades to enhance the guest experience and increase revenue.

REQUIREMENTS:

Hotel Management is a must
Previous experience in a similar role in the hospitality industry is often preferred.
Strong communication and interpersonal skills.
Excellent customer service and problemsolving abilities.
Familiarity with hotel reservation and front office software (e.g., Property Management Systems).
Ability to handle cash and payments accurately.
Knowledge of local attractions and services for guest recommendations.
Professional appearance and demeanor.
Flexibility to work various shifts, including nights, weekends, and holidays.

Salary:

₹15, ₹25,000.00 per month

Schedule: