Customer Service Executive - Malad, Mumbai, Maharashtra, India - Hemocean outsourcing

Hemocean outsourcing

Verified Company

Malad, Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Globiva Services Hiring for Social Media Escalation desk at Malad-West Mumbai location

Roles and Responsibilities:

Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
Understand the customer grievances and provide appropriate resolution.
Liaising with different verticals to get the end resolution for the customer.
Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
Take a customerfocused approach to handle complaints and escalations.
Strong followup required on all the assigned cases to provide resolution within the framed timelines.
Ensure that all written communication is carried out as per the customer care procedures

Requirements:

Minimum 6 months of experience in handling escalations, Customer Support.
Customer Centric approach
Excellent written & verbal communication skills
Ready to work for 6 days a week on rotational week off and rotational shift

Salary

22-27K CTC depends on the interview and last salary.

Job Types:
Full-time, Permanent

Salary:
₹20, ₹23,773.97 per month

Schedule: