Jobs
>
Gurgaon

    Engineer - Software Support - Gurugram, India - Salesforce

    Salesforce
    Salesforce Gurugram, India

    3 weeks ago

    Salesforce background
    Description

    Engineer - Software Support

    Full Time

    Job Code: G-64053

    Gurgaon, Haryana, India

    1 position

    Expires on 30/06/2024

    Required Experience

    1 - 4 Years

    Skills

    LINUX,

    GRAFANA,

    INFLUX DB

    + 3 more

    Software Support (TAC):
    The Software Support Engineer is responsible for providing technical assistance and support to customers 24/7/365. This role demands excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and more used in GreyMatter SW.

    In summary, Software Support is pivotal in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to enhancing software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are crucial in this role.

    Engineer - Software Support

    GreyOrange is looking for a skilled and motivated TSE to support external customers for warehouse automation industry products. They will provide level 3 support for allocated product lines according to SOPs.

    You are accountable for sharing knowledge within the client service team and providing relevant feedback to R&D.

    Responsibilities:

    • Responsible for efficiently handling and resolving technical issues passed on by L2.
    • Ensure timely and effective action according to workflow priority and severity for each ticket.
    • Ensure maximum issue resolution without L4/R&D involvement.
    • Adhere to committed SLAs for each reported issue.
    • Follow ticketing SOPs and ensure detailed tickets are generated for R&D with all relevant technical details for every issue.
    • Follow internal escalation matrix based on severity and resolution time.
    • Ensure site-specific technical documentation and documentation for new product lines/features are accurately captured and shared with the Client Service team.
    • Support CSMs in building a capable and technically competent team.
    • Create and monitor software and hardware component-wise reliability metrics for each installation.
    • Develop a framework to predict potential/future failures and ensure necessary preventive measures are taken.

    Required :

    • Engineering graduate with a minimum of 6 months experience in a 24*7 Software Support role.
    • Experience with Linux/Unix
    • Experience with SQL
    • Experience with scripting - Python/Shell.
    • Strong communication skills.

    Preferred : (Good to have)

    • Openness to travel outside India.
    • Candidates holding Visa B1/B2 will be preferred.

    About Company

    GreyOrange is a leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Their solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and provide better experiences for customers and employees. Established in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe, and Asia.

    Our Solutions

    The GreyMatter Multiagent Orchestration (MAO) platform offers vendor-agnostic fulfillment orchestration to optimize performance in real time, ensuring the right order, bot, agent, path, and action. With operations in over 70 fulfillment sites globally and deployments of 700+ robots at a single site, GreyMatter helps customers reduce their fulfillment Cost Per Unit, streamline worker onboarding, and enhance peak season performance. In retail stores, the gStore store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking, and more. Utilizing real-time overhead RFID technology, the platform improves inventory accuracy, boosts staff productivity, and provides a seamless in-store experience.

    Similar Jobs

    Technical Architect - Soft...Gurugram, Haryana, Ind...

    Customer Experience Manage...Roswell, GA, USA

    Senior Member Technical St...Gurgaon, Haryana, Indi...

    Job Insights

    Skills of Previous Hires

    Powered By

  • Salesforce

    Engineer - Software Support

    4 weeks ago

    Salesforce gurugram, India

    All Jobs Back To All Jobs · Engineer - Software Support · Full Time Job Code: G-61122 · Gurgaon, Haryana, India · 1 position · Expires on 27/06/2024 · Required Experience · 0 - 1 Years · Skills · LINUX, · GRAFANA, · INFLUX DB · + 5 more Software Support (TAC): · T ...

  • Salesforce

    Engineer - Software Support

    1 week ago

    Salesforce Gurugram, India

    All Jobs Back To All Jobs · Engineer - Software Support · Full Time Job Code: G-64053 · Gurgaon, Haryana, India · 1 position · Expires on 30/06/2024 · Required Experience · 1 - 4 Years · Skills · LINUX, · GRAFANA, · INFLUX DB · + 3 more Software Support (TAC): · The Soft ...

  • Amdocs

    Software Support Specialist

    4 weeks ago

    Amdocs gurugram, India

    In one sentence · Responsible for providing outstanding technical support to a global customer base. · Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troublesh ...

  • Builder

    Software Support Engineer

    4 weeks ago

    Builder gurugram, India

    About · We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software ...

  • Builder - What would you Build?

    Software Support Engineer

    4 weeks ago

    Builder - What would you Build? gurugram, India

    About We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goa ...

  • Gartner

    Software Support Analyst

    3 days ago

    Gartner gurugram, India

    What makes Gartner Consulting a GREAT fit for you? · A career at Gartner Consulting will be unlike any other you have experienced. Not only are we passionate about technology and its applications, but we are also committed to attracting the most creative, talented, and self-dri ...

  • Trilliant

    Software Support Engineer

    4 weeks ago

    Trilliant new delhi, India

    Description · : Trilliant is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Trilliant's customers and channel partners in support of new and existi ...

  • Trilliant

    Software Support Engineer

    4 weeks ago

    Trilliant delhi, India

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to d ...

  • Vritti Solutions

    Software Support Executive

    3 weeks ago

    Vritti Solutions Delhi, India

    Designation-Software Support Executive Experience-6 months to 1 Year CTC-2.5 LPA Education-Bsc,Bcom Freshers can also apply 1.Online Support - Online support to Existing client 2.Visit at customer side and re-solve issue (Any Location) 3.New Installation -- New installation at cl ...

  • Kran Consulting Pvt. Ltd

    Software Support Engineer

    3 weeks ago

    Kran Consulting Pvt. Ltd Delhi, India

    Requirement: · Immediate. · Experience: · 0-1 year · Location: · Mumbai, Maharashtra · Vacancies: · 5 · Responsibilities: · Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person. · Collaborating with the team to effect ...

  • Flintex Consulting Pte Ltd

    Software Support Specialist

    2 weeks ago

    Flintex Consulting Pte Ltd Delhi, India

    Job DescriptionThe Right Individual:The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Software Support Specialist to assist our customers with technical problems ...

  • Vritti Solutions

    Software Support Executive

    3 weeks ago

    Vritti Solutions new delhi, India

    Designation-Software Support ExecutiveExperience-6 months to 1 YearCTC-2.5 LPAEducation-Bsc,BcomFreshers can also apply1.Online Support - Online support to Existing client 2.Visit at customer side and re-solve issue (Any Location) 3.New Installation -- New installation at client ...

  • Trilliant

    Software Support Engineer

    4 weeks ago

    Trilliant Delhi, India

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to d ...

  • Blue Stream Consultancy Pte Ltd

    Senior Software Support Engineer

    4 weeks ago

    Blue Stream Consultancy Pte Ltd delhi, India

    Job Description: · Company is currently hiring a Software Support Engineer who will report to the Director of Customer Operations. The Support Engineer (SE) is responsible for direct (L2/L3) interaction with Company's customers and channel partners in support of new and existing ...

  • Stefanini

    Helpdesk Software Lead Support

    1 week ago

    Stefanini noida, India

    Job Description · Details: Responsibilities Training Expert having 8 years of IT experience · Analyze support trends and identify areas for process improvements. · Implement strategies to reduce the frequency of recurring issues and enhance overall support efficiency. · Develo ...

  • Parvana

    Software Support Assistant

    2 weeks ago

    Parvana Delhi, India

    Job DescriptionAbout our client:Our client, established in the 90's and headquartered in Cape Town, has a global presence with 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising ...

  • Lime Tree Hotels

    IT Executive

    4 weeks ago

    Lime Tree Hotels Gurugram, Haryana, India

    Position: IT Executive(office operations) · Experience: 1-3 years · **Salary**: 15-25K · Location: Gurgaon · **Position Overview**: · We are seeking an experienced and proactive IT Executive specializing in hardware and software to join our IT team. The IT Executive will be respo ...

  • Watsoo Express

    Desktop Support Role

    3 weeks ago

    Watsoo Express Gurugram, Haryana, India

    Responsibilities: · **Provide technical support for desktops, laptops, printers, and peripherals.** Install, configure, and troubleshoot hardware, software, and network issues. **Document, track, and resolve support requests using a ticketing system.** Set up user accounts, permi ...

  • SSquad Global

    Service Desk Support

    2 weeks ago

    SSquad Global Gurgaon, India

    Responsibilities · - Day to day as an executive and tier 1 support · - Providing desk side support including white glove service to executive team and on · site level 1 support to users · - Imaging and re-imaging laptops and desktops setting it up with required configurations for ...

  • Hero Moto Corp

    Buyer - Indirect Procurement -it

    4 weeks ago

    Hero Moto Corp Gurugram, Haryana, India

    » · **Date**:29 Apr 2024 · **Location**: Gurgaon, HR, IN, 122015 · **Company**:Hero Motocorp · **Function** · - Procurement**Pay Band** · - E4 to M2**Role** · - As the Buyer - Indirect Procurement -IT you will be part of the Procurement function and will report to the DH-INDIRECT ...