Customer Support Associate - Mumbai, India - Qcentrio

Qcentrio

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Sr./Associate-CS Internet

Job Type:
_Full-Time Employment_

Job Location:
_Airoli, Navi Mumbai, Maharashtra 400708_

Shift Type:
Night Shift _(Work from Office)_

Travel accommodation: 1-Way cab support provided

Experience required: 0 to 5 Years

Operational Budget:
_₹18-23K /month (in-hand) +

Performance Incentive:
₹2750/-_

Responsible for answering customer support calls for general queries related to products.
To provide a quality customer service & support via telephone to ensure that customer's issues & complaints are resolved.
To provide quality service to all clients.
To provide quality customer assistance via telephone to bring resolution to escalated customer product and service issues.
Maintain high level of expertise, softskills and telephone etiquettes.
Escalate appropriate issues to team leads.
Mandatory required:
High level of spoken and written English with great American culture understanding
Typing skill, Communication Skills _(25 WPM, Accuracy of 80%, 3Mins)_

Comprehension

Ability to clearly understand the problem statement

Composition

Ability to compose grammatically precise, concise and apt sentences
Ability to use the computer system
Booting and shutting down computer
Basic user level familiarity of Operating System _(MS-Windows 10,11)_
Knowledge of browsers _(MS Internet Explorer, Microsoft Edge)_
Adapt to different types of customers and their respective service eligibilities
Product support specific workflows
Callback process; Escalation process
Usage of Knowledge Base, SOP