Elk Admin - Bengaluru, India - Hewlett Packard Enterprise

Hewlett Packard Enterprise

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ELK Admin

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

**_

Job Family Definition:
_**
_ Management Level Definition:_

_ Responsibilities:
_

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision

- making process.

Review and may resolve complex business issues.
Excellent communication skills. Add case resolution to KMS.
Understand and utilize Information Technology Information Libraries (ITIL).
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Partners frequently with the Sales Pursuit team.

_ Education and Experience Required:
_

Vocational: apprenticeship/certification completion. May be technical or nontechnical. May include on

- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years.

Associate degree:
first attainable degree at the post-high school level.

Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience.

BA/BS or equivalent experience preferred.

35 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.

_ Knowledge and Skills:
_

Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support.
Partners frequently with the Sales Pursuit team.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability to lead resolution activities with escalated customers.
Ability to contribute to technical action plans.
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Job:

Services

Job Level:

Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.