Guest Relation Executive - Bengaluru, India - Paprika Parfait

Paprika Parfait
Paprika Parfait
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
***:

  • Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hoteland city. Check on VIPguest movements, complete their preregistrationformalities.
Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service recovery steps.


GRE DUTIES AND RESPONSIBILITIES:


  • Welcome guests during checkin and give a fond farewell to guests while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivalsand departures.
  • Coordinatingand multitasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their preregistration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain upto date information on room rates, current promotions, offers and packages
  • Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeepingfor clearing of rooms.
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Perform basic cashieractivities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all checkins and checkoutsare handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
  • Adhere to strict staff grooming and hygiene standards.
  • Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organisation time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts days, evenings, weekends and holidays.
  • Ability to relate well to Hotel guests and employees.
  • Professional in demeanour and presentation.
  • Personable, enthusiastic, selfmotivated and able to work independently.
  • Observant, discriminating and detailoriented
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organisational skills.
  • Able to work morning, evening, weekend, holiday, and overnight shifts.

PREREQUISITES:


  • Good guest interaction skills, Good listening skills, Sound decision making, Good interpersonal and communication skills, Leadership/People management.

EDUCATION:


  • Must be able to read, speak, write, and understand the primary language used in the workplace.

EXPERIENCE:


  • Two years of Front Officeexperience, Minimum of one year of hotel front desksupervisory experience, experience handling cash, accounting procedures, and general administrative tasks, Additional languages spoken would be an asset.

Salary:
From ₹20,000.00 per month


Benefits:


  • Food provided
  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (required)


Work Location:
In person
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