Global Marking Support Assistant - Noida, India - British Council

British Council

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Global Marking Support Assistant

Date:22 Feb 2024

Location:
Noida, South Asia, IN

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Job Title:
Global Marking Support Assistant

Purpose of job:

Work closely with Global Marking Support Manager providing support to the Clerical Marking and Examiner Hubs in ensuring that the Hubs operate effectively and consistently. The post holder will ensure that all processes in the Clerical Marking and Examiner Hubs are carried out to a high standard in accordance with all appropriate internal policies and external regulations and can withstand scrutiny.
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:

Service delivery

Implements a range of standardised, operational procedures and systems to plan work or schedule based on management information to ensure milestones are met.
Receives instructions and requests from Examiner Standard Managers, Global Marking Support Manager, Senior Examiners and Examiners, and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively.
Provides timely feedback on operational issues and events to more senior managers, enabling the adaptation of work plans where necessary and supporting continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
Uses a range of standardised systems and processes to plan and coordinate effective, timely and costeffective logístical support to enable the delivery of highquality services to a range of Examiners
Liaises and works in or with operational team, where or when the need arises to ensure the effective and smooth delivery of result.

Customer service

Takes endtoend accountability for researching and obtaining satisfactory and timely resolution of queries from Examiners, coordinating input from other colleagues in the Marking Function. Ensures the customer is kept informed throughout the process.
Focuses on delivering excellent customer service throughout all tasks, projects, and processes.
Relationship & stakeholder management
Develops good working relationships with appropriate colleagues throughout the BC to facilitate effective and efficient service delivery.
As required, supports senior colleagues in the Global Marking Function in hosting/attending external events or meetings, ensuring these run efficiently and effectively and that a positive, professional image of the BC is projected.

Risk & compliance

Adheres to regulatory and internal procedures and obligations.
Ensures the accurate and timely production and delivery of materials for training and standardisation of Examiners and Clerical Markers.

Analysis & reporting

Uses standard procedures and templates, updates and regularly reports on key management information to the Global Marking Support Manager
Ensures that all data and databases are uptodate and accurate to support senior managers in making timely and effective business decisions that respond to operational needs.
Commercial & resource management
Operates and runs regular reports for approval of examiner timesheets, marking completion and other reports as deemed necessary by senior managers within the team, to enable effective budget and resource management for the team.
Actively seeks to maximise value for money when booking meeting and training venue for Examiner meetings and training sessions.

Leadership & management

Plans and prioritises own work activities, which span across the Global Marking Function, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Likely to support the management of day to day performance of Examiners, dealing with sickness, disciplinary issues to ensure high quality service delivery is maintained at all times.
Tasks and coordinates Examiners to complete activities in accordance with agreed marking deadlines.

Information Security

Ensure that their workforce are aware of the information security policies and comply with them
Ensures that the team complies to ISO 27001 and IGA related requirements
Send account opening requests effectively
Disable accounts immediately for leavers and Absconders /on long leaves
Document a