Service Delivery Assoc 3 - Bengaluru, India - Unisys

Unisys

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings: Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

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Who we are:

Our Vision: Enhancing people's lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients' success is our success.
Integrity: We act ethically and honestly.
Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end.
Process Improvements
Hypercare program for new accounts
Work with Solution Architects for prospective customer
People Management/Development
Knowledge Enhancement
Focus on improvement areas by client for all FSR (WFM) metrics
Effective Coordination within the Team and a good Team Motivator
Initiatives that would improve the process/metrics for an account/Region

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You will be successful in this role if you have:

Certification/Knowledge in Work Force management tools Genesys / IEX and exposure to telephony system Genesys / InContact
Must require end to end FSR (WFM) operation experience, strong capacity planning experience, solution development, design and implementation.
Strong exposure to building Long, Medium and Short Range forecast.
Capable of predicting and reviewing trends based on historical information.
Strong knowledge on FTE and budget building.
Proactively provide workforce management and capacity planning analysis of procedures and/or structure and make recommendations for improvement, including recruiting requirements, long term planning, forecasting to ensure maximum effectiveness and efficiency.
Experience with the Service Delivery process and have worked in Virtual environment. Sound understanding of Metrics and key performance drivers, Proven experience or knowledge in using practices, processes & technology tools in Service Delivery environments
Need to have Advanced Excel & Macro experience
Keeping in regular touch with operations/client on forecasts and Service Level performance and highlighting any deviations wherever applicable.
Ensuring the accuracy and timeliness of client reporting
Eye for detail, ability to spot trends in data, deviations etc.
Strong People Management & Communication Skills

Education & Certifications - Diploma with minimum 2 year experience In WFM / Bachelor's Degree with minimum 1 year experience

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Notice For U

S Applicants:
Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity