Panel Support Associate - Bengaluru, India - m360 Research

m360 Research

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Company Description

About m360 Research:
m360 Research is a full-service market research agency specializing in the healthcare space.

Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers.

Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.

Job Description:

Job purpose:

The Panel Support Associate is a highly motivated, personable, and detail-oriented professional that focuses on recruitment, panel enrichment, management and data quality maintenance

Profile Summary

Essential Duties and Responsibilities

Including, but not limited to the following:

Build and maintain strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking
Effectively work with our US Operations/Project Management team members to resolve project specific issues and provide requested data.
Understand the project scope and support the project managers by recruiting and providing the requested data

Outcomes

Keep queries response time and quality under given KPIs
Meet recruitment goals

Competencies

Requirements Include:

2+ years of customer service experience, preferably in a Healthcare Market research
Should be very comfortable with MS Office, especially Excel and Word
Excellent interpersonal communication skills, both verbal and written. Must maintain a professional demeanor in all communications, internal and external
Selfmotivated to work independently as well as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned
Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment.
Welldeveloped analytical and problemsolving skills
Strong sense of professionalism and ability to work in a team environment to successfully meet individual and department goals.
Fluent in English
Comfortable with change, ability to derive opportunity from uncertainty

Minimum Experience

Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
Strong Microsoft Office skills
Ability to learn new technologies and systems

Qualifications:

Bachelor's degree

Additional Information

Minimum Experience

Knowledge, Skill, Ability:

Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
Strong Microsoft Office skills
Ability to learn new technologies and systems