Customer Care Executive - Gurgaon, India - STEMZ HEALTHCARE

STEMZ HEALTHCARE

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Organization:

STEMZ HEALTHCARE
STEMZ is a multinational group headquartered in the Netherlands offering state-of-the-art healthcare services globally. We are one of the fastest-growing healthcare companies in Southeast Asia.

The group was founded in 2015 to provide a range of services including Visa Medical Services, Medical Tourism, and Travel Vaccinations with the help of integrated systems equipped with advanced technology.

Stemz is backed by a team of vibrant professionals who are working together toward the growth of the company. We welcome you to take the next leap in your career and learn with Stemz.

Role and Responsibilities:

Primary Responsibility:

Customer service executive works with an objective of delivering outstanding customer support and developing customer relationships.

The person will act as a bridge between STEMZ and the applicants/customers while working in coordination with all cross functional teams to drive repeat customers where applicable and help organizations meet its long-term goals.

He/she will act as a contact point for all call center related concerns and should also be able to act proactively to ensure smooth team operations and effective collaboration.

Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries, questions, and concerns
Communicating with customers through various approved channels.
Acknowledging and resolving customer complaints.
In depth knowledge and understanding of STEMZ processes to be able to handle applicant queries efficiently
Keeping records of customer interactions, transactions, comments, and complaints on the prescribed formats and record keeping portals.
Communicating and coordinating with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.

Targets:

Manifest target fulfilment i.e. 95%
Fast response rate of complaint resolution
Achieve Customer Service metrics

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MIS reports

Collect the data and information from the applicant and share with Spocs by EOD, weekly etc

Qualifications, Experience & Education Requirements:

Bachelor or above degree, major in Business Management or related discipline
Well versed in call centre related regulations
High degree of proficiency in MS Office functions is a must
Must have experience in a BPO environment (minimum 01 year)

Office Address:
Stemz Healthcare, Emaar Digital Greens, Tower B, 1st Floor, Sector 61, Gofl Course Extension Road, Gurgaon

Salary:
₹15, ₹30,000.00 per month

Schedule: