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Lucknow

    AGM / DGM Hospital Operations - Lucknow - Max Healthcare

    Max Healthcare
    Max Healthcare Lucknow, India

    3 weeks ago

    Default job background
    Description

    JOB PURPOSE

    To lead all the operations of support services and administration for Max Hospital.

    KEY RESPONSIBILITIES


    • Responsible for smooth & efficient operation of Hospital as well as the related resources associated with hospital operations.


    • Responsible for integrating strategic plan of the organization with the operations.


    • Work in close collaboration with Consultants, Nursing and other Clinical services to ensure delivery of world-class Healthcare services.


    • Ensure effective implementation of Policies and Procedures.


    • Participate in Quality Improvement Programs.


    • Work in close collaboration with Support/ Operations / Medical / Para Medical / Nursing to ensure implementation of approved Quality Programs.


    • Comply with patient safety policy.


    • Identifying and exploring ways and initiatives to build productivity and efficiency.


    • Support customer audits & government audits to ensure compliance.


    • Complete statutory, statistical and annual reports.


    • Responsible for developing, implementing Patient Feedback Process and regular patient feedback analysis.


    • To take regular hospital rounds with a view to improve professional knowledge, service levels, customer satisfaction etc.


    • To ensure patient satisfaction, optimal patient movement & patient care.


    • Liaison with local bodies for all hospital related compliances.


    • Point of contact as escalation matrix to all handle with care patients.

    Experience

    More than 12 years of experience with minimum of 6 years in Hospital Operations.

    Technical Skills


    • Thorough understanding of Hospital operations


    • Knowledge of best practices and processes of hospitals.


    • Knowledge and expertise in patient handling, vendor management, and knowledge of compliance issues related to hospitals.


    • Optimization of hospital beds & utilization


    • Knowledge of Budgeting & implementation of hospital policies

    Minimum Qualifications

    Graduate / Postgraduate (preferably with a Diploma in Hospital Administration or Masters in Business Administration).

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