Customer Success Intern - Remote, India - inFeedo

inFeedo

Verified Company

Remote, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As a Customer Success Intern at inFeedo, you will play a definitive role in impacting the customer's experience by facilitating adoption and usage.

No

of positions:
6

What will you be doing?
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CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs, and create a company-wide customer feedback loop.
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Report Building: You will develop and present quarterly business review data to customers and prepare post-meeting reports.
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Data Upload & Analysis: You'll work on Interpreting data, analyzing results using statistical techniques, and provide ongoing reports. Also, help in the onboarding of a new customer by working on data upload & help with ad-hoc analysis and any fundamental research exercise.
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Presentation Creation: Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through the support center.
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Customer Success Team enablement: Work closely with Sr. CSMs and CSMs to support their portfolio of accounts and improve org. wide customer retention.

This role offers exciting opportunities to interact with some senior industry leaders (CHRO's, CXO's) and build long-lasting customer relationships that create deep customer satisfaction and product adoption.

Go for the extra mile by solving their issues and delighting them thanks to your simple, efficient, and caring communication.

Who will you work with?

Sam, Srikrithi and of course the rest of the jovial inFeedo team you'll find at the end of this page.

What skills do you need?
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Experience: 0-6 months

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Critical Skills: Excellent communication, presentation, analytical skills.
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Bonus Points

If you have shown initiative/drive and led projects or events previously
Handson experience with Google Sheets

What happens after you apply?
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Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
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Step 3: If all goes well, we'll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
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Step 4: After a quick interaction with the People Success Team, if our vibes match, a tête-à-tête with the founding team follows

If we mutually enjoy the 4 steps, we highfive and jot down the next steps for you to come join us:)

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Step 5: If our vibes don't match, we will drop you a mail indicating so. Rest assured it is not about you, just that we could not jive together, this time around.?

Read about inFeedo and Amber
We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education._

_ [Attitude>Skills>Education]_

Keywords:
HR Tech, SaaS, Customer Success, Project Manager, CSA, Onboarding, Launches, Renewals, Customer Relationship Management, Communication, Up-Sell, Cross-Sell