Customer Response Executive - Kovilambakkam, Chennai, Tamil Nadu, India - Vastram

Vastram
Vastram
Verified Company
Kovilambakkam, Chennai, Tamil Nadu, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Description:

Location:
Chennai

Designation:

Customer Response Executive Process:
Voice process (Inbound)

Shift:
Any 9 Hrs. (day shift for girls)

For Boys Rotational Shift (Between 07:00 AM to 11:00PM)

Eligibility:
Fresher/ Experienced


Qualification:
HSC/Any UG/Any PG


Languages Known:
Hindi, English (mandatory), Telugu, Malayalam, Kanada


Roles & Responsibilities:

  • Customer Service Executives are required to answer incoming calls from callers for various reasons
- answer inquiries, resolve complaints, requests and provide information.

  • Identifying and assessing customers' needs to achieve satisfaction.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interaction

Job Types:
Full-time, Regular / Permanent


Salary:
₹12, ₹20,000.00 per month


Benefits:


  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift
  • Rotational shift

Ability to commute/relocate:

  • Kovilambakkam, Chennai ,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Customer service: 1 year (required)
- customer care: 1 year (required)


Language:


  • Malayalam (required)
  • Telugu (preferred)
  • Kannada (preferred)
  • Hindi (required)
  • English (required)
Expected Start Date: 13/02/2023
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