Customer Relationship Executive - Ernakulam, India - Roms N Raks

Roms N Raks

Verified Company

Ernakulam, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Responsibilities:

Front Office Operations:

Reception:
Greet and welcome visitors, clients, or customers as they enter the Store. establishment.

Front Desk:
Manage the front desk, handle incoming calls, and direct inquiries to the appropriate departments or individuals.

Appointment Scheduling:
Schedule appointments for clients, customers, or guests and ensure they are informed of the details.

Office Maintenance:
Ensure the front office area is well-maintained, clean, and organized.

Mail and Courier:
Handle incoming and outgoing mail, packages, and courier services.

Customer Relationship Management:

Customer Inquiries:
Address customer inquiries, provide information about products or services, and assist with resolving issues or complaints.

Client Support:
Offer support and guidance to clients, ensuring their needs are met and they have a positive experience.

Client Database:
Maintain accurate records and profiles of clients or customers in the customer relationship management (CRM) system.

Feedback Collection:
Gather feedback from clients or customers to assess their satisfaction, preferences, and concerns.

Communication:
Keep clients informed about updates, promotions, or company news, and maintain open lines of communication.

Issue Resolution:
Efficiently resolve customer issues, complaints, or concerns and escalate them to the appropriate departments when necessary.
- _
MUST BE A DOG LOVER_

Salary:
₹15, ₹16,000.00 per month

Ability to commute/relocate: