Team Member - Mumbai, India - Kotak Mahindra

Kotak Mahindra
Kotak Mahindra
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

JOB DESCRIPTION:


  • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
  • Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
  • Digital Adoption for all Retail Asset Clients
  • Achieve Cross sell Targets set as per KRA's
  • Quality of Service Request and Resolution as given to customers.

Job requirements:

  • Some experience in Customer Service would be an added advantage
  • Believes in team work
  • Taking ownership of customer issues and taking them to end to end resolution
  • Focused towards achievement of own KRAs
  • Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
  • Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

  • Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
  • Applications can be made for roles in same level or one level above.
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