Customer Service Associate - Perungalathur, Chennai, Tamil Nadu, India - Reqroots

Reqroots
Reqroots
Verified Company
Perungalathur, Chennai, Tamil Nadu, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Position:
Customer Service Associate


Location:
Chennai

Years of exp: 0 - 1 years
Shift timings
  • Rotational shift

Primary skills:
Excellent Communication

  • Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.
  • Provide friendly and efficient service via chat or voice support to our customers regarding
  • Order Status Queries
  • Promotional Assistance
  • Product Information
  • Site & App Navigation & Troubleshooting
  • Problem with Orders Received Queries
  • Maintain a strong customer service focus "Active communication" skills with ability to empathize with the customer and prioritize customer needs.
  • Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.
  • Consistently achieve metric goals proactively and independently with mínimal direction and support.
  • Stay up to date with and follow ongoing process, product, and policy changes.
  • Ensure the privacy and security of Client and Sutherland information
  • Build a culture of open and honest communication by offering and being open to receiving feedback.
  • Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Salary:
₹10, ₹15,000.00 per month


Schedule:

  • Rotational shift

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • English (preferred)

Ability to Relocate:

  • Perungalathur, Chennai,

Tamil Nadu:
Relocate before starting work (required)


Work Location:
In person
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