End User Computing Support/local Support - Bengaluru, India - TransUnion

TransUnion

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Job Description:

This role is a second line IT support role providing technical support and guidance to the IT Service Desk in relation to the End User experience.

The role requires a high level of technical analytical skills in the areas of software and hardware as well as proactive activities.

The purpose of the role is to assist in the operational support, reactive installation and maintenance of Transunion office systems and associated hardware technologies

What You'll Bring:

Main Activities and Responsibilities

Day to day End user Support through Service Requests and Incident Management
End user software installations and upgrades
End user hardware installations, upgrades and maintenance. (PC's, Laptops, MacBook, Monitors, docking stations etc.)
Proactive maintenance of the End user estate, security compliance and patching
Update process documentation on an ongoing basis
Partnering and facilitating support vendors
Providing technical support to project teams through resource demand management
Working closely to deliver service with Infrastructure, Application and Service Desk teams
Working with Security teams, ensure that DR and BCP requirements and documentation is kept up to date and fit for purpose
Provide guidance and advice to Service Desk teams and other Technical Support staff involved in supporting systems within area of responsibility.
Provide cost effective technology solutions and continually review to identify further savings
To provide a robust, stable End user experience, reducing the support overhead
To ensure Laptop security and patch levels are maintained and monitored
Secure / Monitor all Laptops/Desktops to prevent illegal or unapproved installation of software
Adhere to software licensing standards.

Technical (including systems) and/or Professional Responsibilities

Windows 10 experience
Mobile iOS
ITIL best practice
Troubleshooting and triage
Vendor Management
SCCM knowledge
Solid End User Hardware experience
A good understanding of software, Office, Viso, Adobe, SQL and Etc.,
Active Directory
Security and Compliance
Software licensing and asset management

Administration Responsibilities

Systems Administer the SCCM environment
Maintain operational procedures
Maintain accurate records of standard image and build process
To maintain accurate records of devices on our network
Maintain software installation procedures

Impact You'll Make:

What We Offer
We aim high — and are reaching for new heights every day.

This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation.

These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve.

We believe in the power to achieve and are taking it in bold new directions.

Who We Are

A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals.

Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals.

And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation.

Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry.

We're on an exciting journey and you can be a part of it.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

TransUnion Job Title

Sr Analyst, IT Support