Enablers - L&d l&d l&d - Bengaluru, India - Moder Solutions

Moder Solutions
Moder Solutions
Verified Company
Bengaluru, India

2 weeks ago

Deepika Kaur

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Deepika Kaur

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Description

Enablers - L&D_L&D_L&D:

Outer Ring Rd, Doddanekundi, Marathahalli, Bangalore, Karnataka, India

  • Department
  • Learning & Development
  • Job posted on
  • Jul 12, 2023
  • Employment type
  • Full Time
    JD: Senior Trainer-L&D

About Us
Moder formerly known as Archwell Operations is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specialising in supporting the US Mortgage, Insurance, and Banking industries.

We specialize in end-to-end component based outsourcing, managing one-off projects to becoming an extension of the customer service or operations team.

Our team is built on industry expertise and provides the traction clients need to grow their company.


Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology.


Position Description:
"Senior Trainer - L&D"

Location :
Bangalore, India


Reportees :
Trainee Batches


Reporting To :
Assistant Manager-L&D


Job Role :
Conduct new hire training programs, process update sessions and refresher sessions for a specific mortgage vertical (Originations/Servicing/Default Servicing/Underwriting/Title). Work closely with operations to address knowledge gaps and to drive customer satisfaction.


Key Roles & Responsibilities:


  • Drive efficiently, the new hire training program for freshers and laterals, for the Business Unit (BU)
  • Achieve a minimum throughput of 90%, for all new hire batches by ensuring good quality of training delivery and training contents
  • Coordinate with multiple departments (Onboarding, HR, Finance, Facilities, Operations, etc.), to ensure that the new hires are fully onboarded to the Organization (documentation to be completed for BGV, attendance to be corrected for initial days, induction to be completed, ID cards to be issued, Bank account to be opened, etc.)
  • Be the SPOC for the trainees, as their "Team Leader" and address their issues & concerns
  • Keep the trainee batches fully engaged through academic and extracurricular activities, throughout the training period
  • Be flexible to try out different training strategies, to shorten the training time without compromising on the quality
  • Be responsible to manage the discipline and policy adherence among the trainee batches
  • Ensure training reports related to the trainee batches are published out to the "Manager-L&D", as required
  • Be willing to travel across different geographies, to support HC scaling up efforts in the BU
  • Closely work with the BU to be up to date with the latest changes to the process and to brush up the process knowledge
  • Closely work with the BU SMEs, to ensure that the SOPs are in place and are up to date
  • Be passionate and quick, to learn multiple processes for effectively meeting BU ramp up plans

Required Technical Skills:


  • Knowledge of any of the processes in US Mortgage Domain
  • Origination/Underwriting/Servicing
  • Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
  • Excellent communication and articulation skills
  • Excellent people management and stake holder management

Qualification and Experience:


  • Should be a graduate in any domain (any Learning and development related course or certification will be a plus)
  • Over all 3 to 6 Years of work experience.
  • 2+ years of Training Management experience
  • Experience of delivering trainings for any of the US Mortgage processes
  • Excellent verbal and written communication skills
  • Excellent Classroom Management and Facilitation Skills
  • Excellent interpersonal skills ability to work and influence with multiple Training Team members/ Stakeholders
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