Executive- Customer Success - Mumbai, India - Cinute Digital Pvt Ltd

Cinute Digital Pvt Ltd
Cinute Digital Pvt Ltd
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Skills we are looking for

  • Excellent communication skills.
  • Calm & able to work with others in a close manner.
  • Customer Service Support
  • Good multitasking skills.
  • Able to maintain customer confidentiality.
  • Clear Communication
Your day-to-day work will involve

  • Meet targets by answering customers' queries through a ticketing system (Inbound / Outbound
  • Go above and beyond to create a delightful experience for the customer
  • Research required information on IDfy Portal in order to solve customer queries and issues
  • Identify and escalate priority issues, and report to the highlevel management
  • Route inbound calls to the appropriate resources.
  • Documenting notes on cloudagent after each call interaction
  • Follow the scripts and processes after having a complete understanding of the customer query
  • Understand the BGV industry in order to answer to the client needs
  • Invite customers to share CSAT scores on mails and calls

Job Types:
Full-time, Temporary

Contract length: 6 months


Salary:
₹400,000.00 per year


Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)
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