IT Professional - Pune, Maharashtra, India - amdocs

amdocs

Verified Company

Pune, Maharashtra, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job ID:
186215

Required Travel:

Minimal

Managerial - No

Location:
:

India

Pune (Amdocs Site)

Who are we?:

Amdocs helps those who build the future to make it amazing.

With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.

Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence:

Provide support to Amdocs internal users for IT related support

What will your job look like?:

Provide support to Amdocs internal users for IT related support
Knowledge to support various Desktop and Laptop models available in Amdocs
Image Amdocs Laptops and desktops with the Amdocs image
Knowledge to support windows related issues escalated by Remote Support
Manage ServiceNow incident and request workflows by taking ownership, prioritizing incoming work, and delivering services meeting defined Service Level Agreement (SLA) timelines
Use technical knowledge bases(internal & external) to resolve technical issues & collaborate on issues with relevant teams as required
Support meeting/conference room IT infrastructure

Vendor management

Deal with various desktop/laptop vendor to support existing requirements and plan for future requirements.
Initiate procurement requirements for new PC/Laptop devices to support existing and growth requirements
Need to be on call after office hours and during weekends for any major disruptions in IT Service
Document new procedures as well as maintain documentation on troubleshooting and technology, contribute to the knowledge base as required
Collaborate effectively and closely with end users, IT stakeholders

All you need is
:

Required Skills/Domain Knowledge

Must have minimum 6 months to 1 year of technical support experience
Excellent communication skills
Knowledge to remote support tools like Windows Messenger, RDP, Net Meeting, SCCM
Excellent knowledge of PC & laptop hardware
Expert knowledge of Windows7, Windows 10 operating system.& Mac OS
Intermediate knowledge of Windows Exchange messaging system
Intermediate knowledge of backup systems like OneDrive, Druva.
Intermediate knowledge of O365.

Preferred Skills/ Domain Knowledge

Windows System Administration. (Windows 7, Windows 10)
PC/Laptop support
Hardware knowledge of laptop, Desktop, printer
Good knowledge of MS suite of products like MS 36
Excel knowledge for reporting.

Required Behavioral Competencies

Ability to work in a team & communicate with team members for either guidance at work or for sharing own expertise
Good collaboration skills to achieve the stated objectives
Excellent English communication skills
Patient with customers
Have an ownership mentality to resolve issues on own or with the help of others
Be a selfstarter and the work mínimal remote assistance
Come up with ideas, solutions to implement new services to enhance customer satisfaction

Why you will love this job:

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce