Transaction Risk Investigator - Hyderabad, India - Amazon Dev Center India - Hyderabad

Amazon Dev Center India - Hyderabad

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

1+ years of customer service experience

Speak, write, and read fluently in English
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception.

Scaling through technology, analytics & science and inverting the curve on headcount & cost growth.

Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Key job responsibilities

Roles and Responsibilities:

This includes, but is not limited to:

Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards

Virtual Location - TS